Refund Policy

1. Our Refund Commitment

At Digital Assets Marketplace, we are committed to providing high-quality digital assets and excellent customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure you're satisfied with your experience.

This refund policy outlines the conditions under which refunds are available and the process for requesting them. We strive to be fair and transparent in all our refund decisions.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all digital asset purchases. You may request a refund within 30 days of your purchase date if:

• The digital asset does not match the description provided
• The files are corrupted or unusable
• The product is not compatible with your software
• You accidentally purchased the wrong item
• The product quality is significantly below expectations

2.2 Non-Refundable Items

The following circumstances are generally not eligible for refunds:

• Requests made after the 30-day period
• Change of mind after downloading the files
• Inability to use the files due to lack of required software
• Compatibility issues with your specific setup (unless not disclosed)
• Files that have been modified or used in projects
• Bulk purchases or subscription renewals (case-by-case basis)

3. How to Request a Refund

3.1 Contact Our Support Team

To request a refund, please follow these steps:

1. Contact Support: Email us at support@digitalassetsmarketplace.com or use our contact form
2. Provide Details: Include your order number, purchase date, and reason for the refund request
3. Explain the Issue: Describe the specific problem you encountered
4. Attach Evidence: If applicable, provide screenshots or additional information

3.2 Required Information

Please include the following information in your refund request:

• Your full name and email address
• Order number and purchase date
• Product name and description
• Detailed reason for the refund request
• Any relevant screenshots or error messages

3.3 Response Time

We aim to respond to all refund requests within 24-48 hours during business days. Complex cases may require additional time for investigation.

4. Refund Review Process

4.1 Initial Review

Our support team will review your refund request and may ask for additional information to better understand your situation.

4.2 Investigation

For certain cases, we may need to investigate the issue further, which may include:

• Reviewing the product description and files
• Testing the digital asset for reported issues
• Checking your download and usage history
• Consulting with our technical team

4.3 Decision

We will make a decision based on:

• The validity of your refund reason
• Whether the issue was disclosed in the product description
• Your purchase and usage history
• Our ability to resolve the issue without a refund

5. Refund Methods and Processing

5.1 Refund Processing Time

Once approved, refunds are typically processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Bank Transfers: 3-7 business days

5.2 Refund Amount

Refunds will be issued for the full purchase amount, including any applicable taxes. Processing fees charged by payment processors are typically non-refundable.

5.3 Account Credit

In some cases, we may offer account credit instead of a monetary refund. This credit can be used for future purchases on our platform.

6. Common Refund Scenarios

7. Alternative Solutions

Before requesting a refund, we encourage you to consider these alternatives:

7.1 Technical Support

If you're having technical issues, our support team can help you:

• Resolve compatibility problems
• Provide guidance on using the files
• Offer alternative file formats
• Suggest software solutions

7.2 Exchange or Replacement

In some cases, we may be able to:

• Provide an alternative product
• Offer additional file formats
• Give you access to a similar product
• Provide account credit for future use

8. Dispute Resolution

If you disagree with our refund decision, you may:

1. Request Review: Ask for a second review by a senior team member
2. Provide Additional Information: Submit additional evidence or clarification
3. Escalate: Contact our management team for complex cases

We are committed to resolving disputes fairly and promptly.

9. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@digitalassetsmarketplace.com
• Subject Line: "Refund Request - Order #[Order Number]"
• Response Time: 24-48 hours during business days

Please include all relevant information to help us process your request efficiently.

10. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our platform after changes constitutes acceptance of the updated policy.