Frequently Asked Questions

Find quick answers to the most common questions

General Questions

Digital Assets Marketplace is a premier online platform where creators can sell and buyers can purchase high-quality digital assets including graphics, templates, audio files, video content, and more. We connect talented creators with people who need professional digital resources for their projects.

We offer a wide variety of digital assets including:

  • WordPress themes and plugins
  • Graphic design templates (PSD, AI, EPS)
  • Icons and illustrations
  • Audio files and music
  • Video templates and footage
  • 3D models and textures
  • Fonts and typography
  • Stock photos and vectors

Yes, all digital assets sold on our platform are royalty-free for commercial use. However, please check the specific license terms for each product as some may have certain restrictions or requirements for attribution.

Purchasing Questions

To purchase a digital asset:

  1. Browse our catalog and find the item you want
  2. Click "Add to Cart" to add it to your shopping cart
  3. Review your cart and click "Proceed to Checkout"
  4. Complete the payment process using your preferred payment method
  5. Once payment is confirmed, you'll receive instant access to download your files

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express
  • PayPal
  • Stripe (for secure online payments)

All transactions are encrypted and secure for your protection.

Yes, your payment information is completely secure. We use industry-standard SSL encryption and work with trusted payment processors (PayPal and Stripe) to ensure your financial data is protected. We never store your credit card information on our servers.

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can request a refund within 30 days of the purchase date. Please review our Refund Policy for complete details and the refund process.

Download Questions

After your purchase is completed:

  1. Go to your account dashboard
  2. Click on "Downloads" or "My Orders"
  3. Find your purchased item and click "Download"
  4. Choose your preferred download location
  5. Extract the ZIP file if necessary

You can download your files as many times as you need - they remain available in your account indefinitely.

We support a wide range of file formats:

  • Graphics: PSD, AI, EPS, SVG, PNG, JPG, TIFF
  • Archives: ZIP, RAR
  • Audio: MP3, WAV, AIFF
  • Video: MP4, MOV, AVI
  • Documents: PDF, DOC, TXT
  • Fonts: TTF, OTF, WOFF

Each product listing specifies exactly which file formats are included.

Your purchased files are available for download indefinitely. There's no time limit - you can download them as many times as you need, whenever you need them. This is one of the benefits of digital purchases!

Account Questions

Creating an account is simple:

  1. Click "Register" in the top navigation
  2. Fill in your name, email, and password
  3. Verify your email address (check your inbox)
  4. Start browsing and purchasing!
Create Account Now

To reset your password:

  1. Go to the login page
  2. Click "Forgot Password?"
  3. Enter your email address
  4. Check your email for a password reset link
  5. Click the link and create a new password

To update your account information:

  1. Log in to your account
  2. Go to your dashboard
  3. Click on "Profile Settings"
  4. Update your personal information, email, or password
  5. Click "Save Changes"

Technical Questions

The required software depends on the file format:

  • PSD files: Adobe Photoshop
  • AI files: Adobe Illustrator
  • EPS files: Adobe Illustrator, CorelDRAW
  • ZIP/RAR files: Built-in system tools or WinRAR/7-Zip
  • Audio files: Any media player (VLC, Windows Media Player, etc.)
  • Video files: Video editing software (Premiere Pro, Final Cut Pro, etc.)

Check each product's description for specific software requirements.

If your download is slow:

  • Check your internet connection
  • Try downloading at a different time (peak hours can be slower)
  • Use a download manager
  • Try a different browser
  • Contact our support team if the problem persists

If you encounter a corrupted file:

  1. Try downloading the file again
  2. Check if your download completed fully
  3. Try using a different browser
  4. If the problem persists, contact our support team immediately

We'll provide you with a new download link or process a refund if necessary.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Contact Support Help Center