Refund terms and conditions
Codexa Marketplace serves as a professional gateway for high-fidelity industrial assets. Due to the digital, non-tangible, and irrevocable nature of these assets—and our protocol for instant delivery via Razorpay—all transactions are final and non-refundable.
By initiating an asset acquisition on this platform, you acknowledge and agree that digital assets are delivered as complete software nodes and cannot be "returned." We maintain a strict zero-refund policy for "change of mind" or buyer remorse. It is the sole responsibility of the acquirer to perform a technical audit using our detailed product documentation and live demos before purchase.
Refunds are only considered in extreme cases where a forensic technical failure is verified. This is limited to instances where a terminal defect in the asset node prevents deployment in a standard environment, or the asset is fundamentally different from the technical specifications provided.
Any exception request must be submitted via an official support ticket within 48 hours of purchase. Our administrative team will perform a manual audit of the claim before reaching a final, binding decision. Submitting a fraudulent refund claim may result in immediate node deactivation and account termination.
Audit Recommendation: Since we maintain a strict no-refund policy, we ensure that vendors provide highly detailed documentation and live demos for every asset. These serve as the primary "audit points" for buyers. We strongly recommend performing a comprehensive technical review of these resources before initiating a transaction.
Audit Recommendation: Since we maintain a strict no-refund policy, we ensure that vendors provide highly detailed documentation and live demos for every asset. These serve as the primary "audit points" for buyers. We strongly recommend performing a comprehensive technical review of these resources before initiating a transaction.